Client Services Officer Junior

Overview

• Fair Trading Technology is a technology provider, creating innovative solutions for the day-to-day problems facing FX brokers and their clients.
• Since 2010, we have been connection trading platforms, liquidity providers and brokers, with data centers in London and Hong Kong.
• Our headquarters is located in central Uddevalla on the West Coast of Sweden.
• We have our development and support office located in central Belgrade, Serbia and now expanding in UAE.
• If you are looking for an exciting career with a global perspective and opportunities to be part of a team that is working to literally change an industry, we just may have an offer you can’t refuse.
• You will be part of Client Services team where your focus is to ensure efficient and smooth operation of support for clients worldwide.
• As a Client Services Officer you will be with direct contact with clients to understand their technical needs and be able to troubleshoot and make your own investigation to solve their problems.
• You will be contacted via phone, chat and mail and along with our developers, you will resolve any issues as that may occur.
• Our tech support is 24/5, which will require working in 8 hours shifts.
• You will rotate between morning, evening and night shifts.
• Working language in the company is English, so good knowledge is a must.
• What are we looking from our candidates:
• We hire for personality and train for skill.
• For us, most important thing is that you are interested in new technologies, willing to improve yourself, have a flexible way of thinking and that you are a communicative person.
• Along that, you will probably recognize yourself in one of the following skills:
• Previous technical experience including customer support.
• Interest in technology and its understanding
• Advanced level of English, both written and spoken
• Proactive approach to job
• Willingness to help clients
• It is a necessity for you to be able to work in different shifts
• Chinese Language is a plus
• It is a beneficial, but not required if also you meet one or more of the following conditions:
• Experience in Financial Markets (FX, CFD, Stocks, etc.)
• Experience in trading platforms ( ex. MetaTrader 4, MetaTrader 5, cTrader, MatchTrader...etc)
• Experience in Bridge Engines (ex. PrimeXM, Centroid...etc)

Employed with Fair Trading Technology

Experience

• Forex Trading: 1 year (Preferred)

Language

• English (Required)
• Chinese (Preferred)
• Work Location: Hybrid remote in Dubai (Dubai)