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Client Services Manager
DSS Facilities
Sydney, AUS
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Client servicesCustomer serviceCustomer satisfactionAnalytical skillsWritten and verbal communicationFacilities management
Role Overview
Full-time, on-site Client Services Manager role based in Sydney, NSW.
Oversee cleaning service delivery and client satisfaction across assigned sites.
Key Skills for This Role
Client servicesCustomer serviceCustomer satisfactionAnalytical skillsWritten and verbal communicationFacilities management
Full Job Posting
Role overview
Full-time, on-site Client Services Manager role based in Sydney, NSW.
Oversee cleaning service delivery and client satisfaction across assigned sites.
Responsibilities
- Manage client communications and service requests; coordinate cleaning teams to meet agreed service levels and quality standards.
- Monitor performance, conduct site inspections, and identify service improvements and efficiencies.
- Resolve issues, support contract compliance, and assist with scheduling and resource allocation.
- Prepare client and internal reports; collaborate with operations, supervisors, and support staff to maintain safe, consistent outcomes.
Qualifications
- Client and customer service capabilities; customer satisfaction focus; strong analytical, written, and verbal communication skills.
- Ability to lead and coordinate teams, prioritize work, and manage multiple sites or contracts.
- Working knowledge of workplace health and safety practices in cleaning or facilities settings.
Beneficial qualifications and experience
- Facilities management, commercial cleaning, or related service-industry experience is highly beneficial.
- A relevant qualification or equivalent experience in business, facilities management, hospitality, or a similar field is an advantage.
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