Client Services Manager - RPO Hybrid San Diego, CA.

The Client Services Manager (CSM) oversees day to day recruiting processes for Talent Solutions RPO clients and directly manages a team of recruiting professionals, either virtual or onsite.

The PDM works with a ManpowerGroup Talent Solutions RPO Director and Client to create and implement innovative processes.

Typically, the CSM will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership.

This position is primarily remote but may require occasional on-site presence at our client location in San Diego, CA.

• Directly oversee a team of ManpowerGroup Talent Solutions RPO Recruiters, which may include coordination teams and any other support roles needed;
• Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction;
• Allocate workload and resources appropriately;
• Conduct regular one-on-ones with direct reports to assess progress as well as strategize on Client needs;
• Conduct quarterly and annual employment reviews based on scorecard performance measurements and ManpowerGroup Talent Solutions RPO value expectations;
• Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets;
• Identify areas to grow Client’s scope of services to include additional ManpowerGroup Talent Solutions RPO and Total Talent Management offerings;
• Maintain accountability for technology integrity;
• Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level;
• Analyze, develop, recommend and implement recruitment strategies.
• Work with the Client and ManpowerGroup Talent Solutions RPO team to develop recruiting metrics and benchmarks;
• Develop and provide weekly and monthly reporting to Clients;
• Understand business/organizational issues and challenges as they relate to staffing;
• Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites;
• Create relationships with community-based organizations and other centers of influence.