Client Services Manager | Rockhampton
Role Overview
CMBM Facility Services is seeking a Client Services Manager to oversee cleaning operations across client sites in the Rockhampton region.
The mobile, on-the-road role supports service delivery and client relationships across council facilities, offices, medical centres, and schools.
The manager reports to the Area Manager. Full training is provided in cleaning operations, quality standards, products, procedures, and compliance requirements.
Key Skills for This Role
Full Job Posting
Role overview
CMBM Facility Services is seeking a Client Services Manager to oversee cleaning operations across client sites in the Rockhampton region.
The mobile, on-the-road role supports service delivery and client relationships across council facilities, offices, medical centres, and schools.
The manager reports to the Area Manager. Full training is provided in cleaning operations, quality standards, products, procedures, and compliance requirements.
Responsibilities
- Travel daily between client sites; a company vehicle is provided.
- Build relationships with clients, staff, and contractors; conduct site inspections, audits, and client check-ins.
- Monitor service quality, resolve client issues, identify improvements, and ensure expectations are met.
- Coach and support frontline cleaning teams and use Microsoft Office and SharePoint for communication, reporting, and administration.
- Learn internal systems for timesheets, invoicing, and costing; assist with stock control and equipment ordering.
- Ensure compliance with company procedures, quality standards, and client requirements.
- Identify and promote additional services, including carpet cleaning, pressure washing, and external window cleaning, to grow accounts.
What you’ll bring
- Previous experience in cleaning or a similar industry.
- Excellent communication and customer service skills, with confidence building client relationships.
- Strong administration and computer skills, particularly Microsoft Word, Excel, and Outlook.
- Ability and willingness to learn SharePoint, internal software, and operational processes.
- Proactive, results-focused approach; ability to work independently and manage multiple sites and priorities.
- Confidence identifying sales opportunities and promoting additional services.
- Current Queensland driver licence is essential.
- Current Blue Card or willingness to obtain one is essential; current Police Check or willingness to obtain one is requested.
Benefits
- Competitive salary, company vehicle, laptop, and mobile phone.
- Uncapped commissions are available for upselling and new sales.
- Supportive team culture, ongoing training, professional development, and career progression opportunities.
Application
- Immediate start is available for the right person.
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