Client Services Co-ordinator

Job Title: Client Services Coordinator
Location: Glasgow Clinic
Salary: £26,436.80 per annum + benefits
Contract Type: Permanent
Hours: Full time, Monday - Friday x40 Hours per week (30 minute unpaid lunch)

Are you a highly organised, customer-focused professional looking to make a real difference in the healthcare sector? We areoffering an exciting opportunity to join our growing team as a Client Services Coordinator.

This is a key role where you'll be the first point of contact for clients and clinicians, helping to ensure smooth operations and exceptional service delivery.

Key Accountabilities and Responsibilities

Delivering outstanding service to both internal teams and external clients

Booking client referrals and managing appointments within agreed KPIs

Handling incoming emails and coordinating responses across departments

Planning clinician schedules and monitoring diary availability

Supporting the clinic team with day-to-day operations

Welcoming clients and providing a professional front-of-house experience

Assisting the clinical team with administrative tasks and coordination

Skills, Experience and Qualifications

We're looking for someone who's proactive, detail-oriented, and passionate about delivering excellent service.

Previous experience in administrative roles, ideally within Occupational Health or healthcare settings

Strong communication skills and a customer-first mindset

Confidence handling data, managing systems, and producing reports

A collaborative approach and the ability to work well in a team

Excellent organisational skills and the ability to manage multiple tasks

A commitment to confidentiality and professionalism

Be part of a respected and expanding organisation focused on improving employee wellbeing

Work alongside experienced clinicians and professionals in a supportive environment

Enjoy opportunities for growth and development within a fast-paced healthcare setting

Make a meaningful impact through your work every day

What Can We Offer You?

• 25 Days Annual Leave + Bank Holidays
• Buy and Sell Holiday Scheme
• Life Assurance
• Pension Scheme
• Health Cash Plan
• Volunteer Days
• YuLife Employee Benefits Platform
• Save As You Earn Scheme
• Eye Test Vouchers
• Flu Vaccination Scheme
• Cycle to work scheme
• Clinical Training Academy
• Paid CPD Days
• Professional Registration Fees Paid
• RAVE Awards
• Employee Assistance Programme
• Right to Request Flexible Working From Day 1

About Us:

Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.

At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.

When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.

Together, we live our values:

One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.

Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.

Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smater, more flexible approaches that help our people thrive both professionally and personally.

Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

All salaries are displayed as Full Time Equivalent (FTE)

Documents

• Client Services Coordinator (Generic OH) PAM.pdf (107.14 KB)