Client Services Assistant

Role overview

Reception and meeting support

• Welcome visitors for client meetings, client dining, seminars, training courses, and other events; liaise with hosts and clients and follow booking instructions.
• Manage room bookings through the Engage online global room booking system.
• Conduct client-area floor walks and keep meeting rooms maintained.
• Organise corporate catering and coordinate with suppliers.
• Coordinate meeting equipment with IT and Business Services teams and ensure equipment is cleared after meetings.

Visitor, telephone, and travel services

• Manage incoming telephone queries, redirect calls, and pass messages to clients and staff promptly and professionally.
• Arrange visitor and meeting-related taxis, airport collections, hotel bookings, and restaurant reservations in line with firm processes.
• Manage internal driver schedules and coordinate with external transport providers; assist with ad hoc travel bookings when needed.

Administration and office operations

• Provide printing, copying, scanning, courier, typing, and faxing support and deliver unattended documents to the appropriate individual.
• Maintain office lists and order client-area supplies.
• Manage and reconcile petty cash and manage post and couriers.

What the role requires

• Ideally two or more years of customer service experience in a professional environment; hotel or airline experience is advantageous.
• Strong client focus, interpersonal, telephone, communication, organisation, administrative, prioritisation, and multitasking skills.
• Ability to work under pressure, meet deadlines, and adapt to changing business needs.
• Confidence using Microsoft Office and ability to learn new systems quickly.
• Team-oriented, proactive, enthusiastic, and committed to excellent service; willingness to work additional hours when required.
• Internal event support or professional services experience is advantageous.