Client Service Representative

What You'll Do

• As a Client Service Representative, you'll be responsible for:
• Providing exceptional customer service by warmly welcoming clients and their pets.
• Creating a positive first impression while building trust and lasting relationships with clients.
• Answering multi-line phones and assisting clients with professionalism and empathy.
• Scheduling appointments and coordinating emergency and specialty visits.
• Making outbound calls for appointment confirmations, follow-up care, and client communication.
• Preparing and maintaining accurate medical records, reports, and correspondence.
• Presenting and explaining treatment estimates, processing payments, and supporting financial transactions.
• Educating clients about hospital services, preventive care, and available resources.
• Working collaboratively with veterinarians, technicians, and hospital leadership to provide an exceptional client experience.
• Resolving client concerns with compassion, professionalism, and diplomacy.
• Maintaining a clean, organized, and welcoming hospital environment.
• What Makes You a Great Fit
• We're looking for someone who is:
• Passionate about providing exceptional customer service.
• Friendly, compassionate, and enjoys helping both people and animals.
• Calm under pressure and able to multitask in a fast-paced emergency and specialty hospital.
• A strong communicator with excellent phone and computer skills.
• Organized, dependable, and detail-oriented.
• A collaborative team player with a positive attitude.
• Eager to learn, grow, and build a long-term career in veterinary medicine.
• Excited to participate in continuing education and professional development opportunities.
• Veterinary experience is preferred, but candidates with backgrounds in healthcare, hospitality, retail, or other customer-focused industries who are passionate about veterinary medicine are encouraged to apply.
• Grow Your Career With Us
• At VCA Alameda East Veterinary Hospital, we believe learning never stops.
• Our Client Service team is encouraged to grow through:
• Certified Veterinary Client Service Representative (CVCSR) certification
• Continuing Education (CE) opportunities
• Cross-training throughout Emergency, Specialty, and General Practice services
• Leadership development opportunities
• Mentorship from experienced veterinary professionals
• Career advancement within VCA Animal Hospitals
• If you're looking for a hospital that will invest in your future, you'll find it here.
• Compensation
• $19.84–$22.00 per hour
• Compensation is based on experience, certification, skills, and qualifications.
• Why You'll Love Working Here
• At VCA Alameda East Veterinary Hospital, you'll join a collaborative team that is passionate about delivering exceptional medicine and compassionate care. We support one another, celebrate professional growth, and believe every team member contributes to our mission of improving the lives of pets and the people who love them.
• Whether you're beginning your veterinary career or looking to continue growing within the profession, you'll find meaningful opportunities to learn, contribute, and make a difference every day.
• Ready to grow with us? We'd love to hear from you.
• To be considered for this position, please apply by November 18, 2026. -
• If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.