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Client Service Implementation Analyst

JPMorgan Chase
Chicago, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 3 weeks ago
Communication

Full Job Posting

Job Responsibilities

  • Collaborate with product, technology, and operations teams to deliver client solutions.
  • Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.
  • Monitor and update assigned projects, addressing client and operational issues.
  • Build profiles and transmissions for Receivables Operations, providing coding specifications.
  • Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified timeframes.
  • Provide support and training to team colleagues as needed.
  • Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.
  • Identify and escalate risks to minimize potential problems for clients and the business.
  • Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
  • Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
  • Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Required Qualifications, Capabilities, and Skills

  • Bachelor's degree in Computer Science or equivalent work experience.
  • Minimum of one year of experience in a similar role.
  • Proficiency in using PC/Workstation in a Windows environment.
  • Strong verbal and written communication skills with demonstrated analytical and logical thinking skills.
  • Excellent time management, organizational, and planning abilities.
  • Self-motivated with strong behavioral skills with attention to detail and client-focused mindset.
  • Ability to build and maintain client relationships.
  • Understanding of technical systems for managing client implementations.
  • Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
  • Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
  • Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred Qualifications, Capabilities, and Skills

  • Intermediate knowledge of line of business processes and procedures. And familiarity with business software applications.
  • Experience in client relationship management and presentation skills.
  • Ability to coordinate and manage internal and external parties for project delivery.
  • Experience in facilitating issue resolution and user acceptance testing with strong understanding of risk identification and escalation processes.
  • Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
  • Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
  • Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
  • Required or Additional Information
  • Work schedule: Monday – Friday, 8am - 5pm, with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.
  • Visa sponsorship is not available for this position.

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