Client Service Executive

Belfast, GB, BT1 3FE

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand (within MiFID II procedures)

Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner

To remind FPs and schedule Annual Reviews as they fall due

To coordinate work with FPs, PPs and others in the delivery of service to clients.

Effective management of workloads

Provision of administrative support to Financial Planners

Maintain client records and internal CRM systems in accordance with the firm’s procedures

Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II

Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus timescales are met.

Support relationships with IMs, Clients, external providers and all other stakeholders

Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner

Provide support, guidance and training to other team members

Keep up to date with changes in procedures and follow them at all times

Other duties as directed by the department/line manager

Provide similar support to other offices or teams when cover is required as decided by line manager

If you meet some of these criteria and are excited about the role, we encourage you to apply

Understanding and knowledge of client and Investment Managers’ expectations

Excellent communication skills

High standard of accuracy and attention to detail.

Able to apply compliance knowledge

Time management

Ability to work with multiple Financial Planners and set and review priorities.

Ability to organise self and others

Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages

A good understanding of Financial Services administration practices. DFM knowledge would be beneficial for not essential.

Experience in similar role where the above skills where in evidence and used frequently.

CII exams beneficial but not essential