Client Service Coordinator

Acting as a primary liaison for clients, keeping them updated on progress and handling day-to-day queries

Supporting the preparation and submission of statutory accounts and tax returns by coordinating client information and tracking deadlines

Ensuring all Companies House and HMRC filing deadlines are met, including managing Company Secretarial responsibilities and maintaining statutory records

Keeping internal systems accurate and up to date

Supporting with billing, document processing, and general compliance admin

Ensuring clients are correctly set up on our systems and portals, offering help and troubleshooting as needed

Working with colleagues across the firm to drive consistency in our client service processes

Covering reception and handling post/scanning duties when required

This is a varied and hands-on role that requires strong organisational skills, attention to detail, and the ability to juggle multiple responsibilities at once. You’ll be confident liaising with both clients and colleagues and comfortable working flexibly across both coordination and administrative support functions.

Old Mill is part of Kinbrook, a growing UK-wide professional services group. We're still very much Old Mill, with our own name, leadership, culture and way of doing things, but being part of a wider group gives us access to additional expertise, resources and opportunities.

For you, that means you can build your career in a supportive regional business while having the opportunities and connections that come from being part of something bigger.

Prior experience in customer service within a professional setting

Strong administrative and organisational skills, with excellent attention to detail

Proficiency with Microsoft Office, and confidence working with online systems such as CRMs, document portals and accounting platforms

A proactive and flexible approach, able to manage multiple deadlines and adapt to changing priorities

Excellent communication skills and a friendly, professional manner