Client Service Coordinator (Nursing)

%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:968.125px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:985px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EBe the Difference. Connect our Community.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EFor over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin:0in 0in 0in 0.25in;vertical-align:bottom;%22%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EEmployment Status:%3C/strong%3E Permanent Fulltime%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EProgram Name:%3C/strong%3E%26nbsp;Nursing%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3ENumber of Hours: %3C/strong%3E37.5 weekly%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3ELocation: %3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E1211-4 Barton St E. Hamilton, Ontario L8H 2V4%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin:0in 0in 0in 0.25in;vertical-align:bottom;%22%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EWork Schedule:%3C/strong%3E Rotating (position requires working every weekend and Day and afternoon hours Wed through Sunday or Thursday through Monday)%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EOn-Call:%3C/strong%3E Yes%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EExisting Vacancy: %3C/strong%3EYes - we%27re currently hiring candidate for an existing vacancy in this position%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EAs the Client Service Coordinator for our Hamilton Home Care Solutions Branch Nursing Program, you won%27t just schedule nurses - you will be the vital link between patients, families, and healthcare teams!%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EWe are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EWhat you will be doing- Primary Responsibilities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin:12px 0px;padding:revert;%22%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3ECommunicate- Professionally engage with patients, families, staff, and funder organizations%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EProcess- Quickly handle funder referrals and updates in the EMR (Procura)%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EReview- Collaborate with Supervisors, field nurses and patients to assess service needs%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3ESchedule- Assigning care providers based on client needs, geographic area, staff skill-set and availability%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3ECoordinate- Ensure consistent caregiver assignments and service delivery%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EUtilize- Optimize staff schedules to meet their availability and client care needs%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3ENotify- Keep patients and staff informed of initial and ongoing schedules%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EDocument- Maintain accurate records in the EMR%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3EResolve- Address patient concerns promptly and follow escalation pathways%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EYour Competitive Compensation Package%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:14.973px;margin:0px 0px 12px 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3EBayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 0in 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3ECompetitive Industry Wages%3C/u%3E%3C/strong%3E%3Cu%3E:%3C/u%3E%26nbsp;Bayshore recognizes the critical work you do.%26nbsp;%26nbsp;We offer competitive compensation reflecting your skills and dedication to care%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0px 0in 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3EComprehensive Benefits %26amp; PTO Packages:%3C/u%3E%3C/strong%3E Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0px 0in 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3ERetirement Savings Plan%3C/u%3E%3C/strong%3E%3Cu%3E:%3C/u%3E Benefit from a company-contributed retirement savings plan to help secure your financial future%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;margin:0in 0in 0in 0.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3EWork Perks:%3C/u%3E%3C/strong%3E Enjoy group discounts for travel, entertainment, shopping, and sports venues%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;margin:0in 0in 0in 0.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3EEmployee Assistance Program:%3C/u%3E%3C/strong%3E Support available 24/7 via phone, chat, in-person.%3C/span%3E%26nbsp; %3Cspan%3ECaregivers need care too!%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0px 0in 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3ECollaborative Team Atmosphere%3C/u%3E:%3C/strong%3E%26nbsp;%26nbsp;Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0px 0in 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3ETraining %26amp; Development:%3C/u%3E%3C/strong%3E Opportunities to grow your career and develop on an on-going basis%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0px 0in 0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3ESafe and Supportive Environment:%3C/u%3E%3C/strong%3E%26nbsp;Adherence to strict health and safety protocols to ensure the well-being of both staff and clients%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0px 0in 0.25in;%22%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3E%3Cu%3ESupportive Management%3C/u%3E:%3C/strong%3E Accessible clinical managers and schedulers who value and support your work%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E

What you Bring

• Working knowledge of medical terminology is required
• Completion of a related certificate/diploma such as Medical Terminology is preferred

• A minimum of two years related customer service experience, preferably in healthcare
• Working knowledge of medical terminology and medical records
• Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Strong interpersonal skills including demonstrated ability to build rapport and connections

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices.

Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact.

All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority.

Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza.

Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities.

We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation.

To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

We thank all applicants.

Shortlisted candidates will be contacted for interview by the assigned Recruiter.

Job Details Primary Location: ON-Hamilton Job Type: Administration Employee Type: Full-Time Pay Rate From: 42,300 annual Pay Rate To: 52,900 annual