Client Service Associate

Responsibilities

• Serves as a primary point of contact for clients and assists Wealth Advisors in developing and maintaining client relationships.
• Oversee front desk operations by greeting clients, managing calls and shared inboxes, handling mail and deliveries, and maintaining a professional, client-ready office environment.
• Provide administrative support including expense reporting, document coordination, supply and inventory tracking, and general office logistics.
• Maintain office operations and facilities by stocking common areas, coordinating vendors and building needs, and supporting overall workplace organization and safety.
• Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Responds to all internal and external client requests in a timely manner.
• Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assists in all meeting preparation including binding and preparing presentation materials.
• Coordinates with Private Fund team on any alternative investment subscriptions and redemptions.
• Works directly with a variety of financial custodians (Schwab and Fidelity) to establish, maintain and update all new and existing client accounts.
• Tracks and updates client-related information in SharePoint and Salesforce including but not limited to contact information, investment advisory agreements, client-related notes and correspondence and other relevant information or documentation.
• Tracks information sent to financial custodians for verification of receipt and completed work.
• Assists with tracking client money movement requests and communicating that information to Advisors.
• Notifies Wealth Advisors if trades are needed related to client money movement requests.
• Processes Required Minimum Distributions (RMD’s) for clients on an annual basis.
• Follows Waverly compliance policies and procedures related to client requests and other matters.
• Administrative duties as needed.

Qualifications and Experience

• Client service experience in an RIA or Broker/Dealer, strongly preferred.
• Bachelor’s degree in Finance, Business, or a related field, or, in lieu of a college degree, 5 years of experience in financial services.
• Experience with Schwab, Fidelity, and Pershing preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• Proficiency in Microsoft Office.

Competencies and Skills

• Proactive, team player who values building positive relationships with clients and colleagues.
• Detail-oriented self-starter.
• Highly organized.
• Strong verbal and written communication skills.
• Can-do attitude where no task is too big or small.
• Ability to juggle demands of multiple people and deadlines.
• Positive attitude with a willingness to learn.

Travel

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Benefits

• Comprehensive Health, Dental, and Vision coverage to support your overall wellbeing.
• 401(k) retirement plan with match and profit sharing to help you invest in your future.
• Twelve paid holidays each year.
• An extra vacation day during your birthday week—so you can celebrate you!
• Responsible Time Off Policy giving flexibility without annual PTO limits, while balancing team responsibilities and business needs.
• Paid sabbatical program: Enjoy four consecutive weeks of paid time off after seven years of service.
• Compensation commensurate with experience.

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