Client Service Assistant

What you will do

• Handling plan member maintenance and searches on GPAS and CIS Copilot Monitoring general shared mailboxes for emails received from internal business partners Data entry and handling of tasks within IntelliQ Monitoring Incoming Faxes and moving to CIR File Share Managing member and client file requests and scanning to shared file folders Preparation of material to be mailed out to members and clients Processing and distribution of various ad-hoc confirmation statements and letters Completing ad hoc tasks, as required What you will bring: Minimum two years’ experience working in an office environment Previous experience managing high work volumes, multiple priorities and tight deadlines. Ability to work comfortably on a computer including Microsoft products (Outlook, Excel, Word) Strong attention to detail with a focus on accuracy Excellent organization and time management skills Self-motivated with a proven sense of urgency and ability to work independently Strong interpersonal skills and collaborative approach to teamwork Ability to communicate effectively – both written and verbal Knowledge of investment/retirement forms and/or business processes within GRS would be an asset Experience with the GPAS and/or CIS Copilot systems would be an asset Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. - The base salary for this position is between $38,700-$52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!