Client Service Analyst

Job Responsibilities:

• Manage end-to-end lifecycle processing for trades, cash, foreign exchange, corporate actions, and income events
• Control daily operational workflows within the custody client-facing team to ensure timely, accurate execution
• Optimize team capacity through resource planning, training coverage, and succession planning support
• Complete daily controls and sign-offs, including client inquiry resolution, cash and stock break management, event management, and required metrics production
• Communicate strategic and regulatory updates to relevant stakeholders to support awareness and execution readiness
• Review and refresh standard operating procedures to align with new policies and ongoing risk management activities
• Contribute to the strategic development of global custody products and the evolution of the client-facing operating model
• Required qualifications, skills, and capabilities:
• Demonstrate operational subject matter expertise in settlements, trade support, cash, asset servicing, reconciliation, risk and control, and custody
• Learn an ongoing stream of new markets, products, and processes
• Apply risk and control discipline to prioritize workloads and meet critical deadlines
• Communicate confidently across written and verbal channels with internal partners and external clients
• Drive process improvements by reviewing workflows and implementing practical enhancements
• Hold a bachelor’s degree or equivalent qualification
• Use Microsoft Office applications including Word, Excel, Access, and Outlook
• Preferred qualifications, skills, and capabilities:
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.