Client Retention Agent ( Forex)
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Key skills for this role
About the Role
We are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team.
Key Skills for This Role
Full Job Posting
Job Description
We are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team.
We are looking for agents who can fluently speak Hindi and English and must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers.
Qualification and Requirements:
Fluent In Hindi & English
Previous FOREX industry experience is a MUST ( at least 3 Years )
Excellent communication and interpersonal skills
Ability to handle difficult clients with empathy and patience
Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention
Good organizational and time- management skills
excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business
Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers
Knowledge of relevant computer software
Benefits
Competitive basic salary
Performance - based incentives and bonuses
Ongoing training and career development opportunities
A supportive and collaborative work environment
Experience
Retention and conversion - Forex: 3 years (Required)
Work Location: In person
Pay: AED4,000.00 - AED6,000.00 per month
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