Client Relationship Senior Associate US Pricing and Loyalty & Retention Team - Payment
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Job responsibilities
- Conduct comprehensive pricing reviews and financial analysis to help clients optimize acquiring cost, promoting client satisfaction and retention
- Partner with internal departments to ensure a high level of support for the client, including resolving software, hardware, pricing, contractual, risk, compliance, and regulatory inquiries
- Serves as trusted advisor, leveraging core knowledge, to recommend and promote banking and payment processing solutions to clients to ensure a seamless client experience across Chase
- Diagnose client issues, providing solutions and resolving with urgency
- Consult on merchant acquiring products and services, aligning solutions to clients’ needs
- Protects the firm by following sound risk management protocols and adhering to regulatory requirements
Required qualifications, capabilities, and skills
- Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts
- Demonstrate ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills.
- Strong analytical and problem-solving skills
- Proven cross-functional partnership and resourcefulness to solve customer needs
- Strong written, presentation, contract negotiation, organizational, and communication skills
- Ability to understand client needs and deliver exceptional service
- Flexibility to manage multiple tasks and priorities simultaneously
- Proficient with MS Office Suite with a high emphasis in Excel and other business-related database programs, i.e., Salesforce
- High Level of integrity and professionalism, and compliance with established controls and regulations
Preferred qualifications, capabilities, and skills
- Bachelor's and Master's Degree
- 5+ years payments industry or relevant experience
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