Client Relationship Officer
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Key skills for this role
About the Role
CLIENT RELATION OFFICER Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Handle customer complaints and provide appropriate solutions within agreed timelines.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Handle customer complaints and provide appropriate solutions within agreed timelines.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Build and maintain strong customer relationships.
- Coordinate with internal departments to address customer concerns.
- Identify customer needs and recommend suitable products or services.
- Monitor customer feedback and suggest service improvements.
- Prepare customer service reports and performance metrics.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- 1–3 years of experience in customer service, customer relations, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and Microsoft Office applications.
- Ability to multitask and work in a fast-paced environment.
- Customer-focused mindset with strong interpersonal skills.
• Customer Service Excellence
- Relationship Management
- Communication Skills
- Complaint Handling
- Problem Solving
- Time Management
- CRM Systems
- Team Collaboration
3000 Aed - 4000 Aed
Pay: AED3,000.00 - AED4,000.00 per month
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