Client Relationship Manager
Role Overview
The role focuses on prospecting, client relationship development, networking, and solution-based selling across a large market.
The successful candidate will work with legal-sector customers to align their needs and strategies with the company's end-to-end services.
Key Skills for This Role
Full Job Posting
About the company
Law In Order is an Australian outsourced service provider specializing in legal technology support services.
The company supports law firms and legal teams nationally and provides guidance as technology adoption in the legal sector evolves.
The role
The role focuses on prospecting, client relationship development, networking, and solution-based selling across a large market.
The successful candidate will work with legal-sector customers to align their needs and strategies with the company's end-to-end services.
Responsibilities
- Own account planning and solution-based selling for new and existing customers.
- Develop account plans, identify growth opportunities, and maintain an active sales pipeline.
- Build trusted relationships with client stakeholders and understand their strategic priorities.
- Expand usage, cross-sell service lines, and pursue strategically aligned prospects.
- Lead sales pitches, commercial offers, and contract negotiations.
- Maintain accurate opportunity and customer information in Salesforce.
- Collaborate with sales, marketing, operations, advisory, and subject matter experts.
- Address service concerns and coordinate issue resolution to support client retention.
Experience and requirements
- Prior sales and business development experience with a direct customer service focus is essential.
- A proven track record in solution sales or value-based selling is essential.
- Business-to-business sales experience is preferred.
- Strong negotiation skills and the ability to partner across the business are required.
- Excellent written and verbal English communication is essential.
- A background selling SaaS solutions is ideal.
- Salesforce or similar CRM experience is ideal.
- A strong network in Queensland-based legal teams is ideal.
What the company offers
- The role offers the opportunity to work in a high-growth industry and develop a career within a national sales team.
- The company provides training and development, employee discounts, rewards and recognition, additional leave, and a supportive team environment.
Application notes
- Applicants must have full working rights and undergo pre-employment checks including a national police check.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career