Client Relationship Manager | Share Registry

About the role

Client relationship management

• Build and maintain client relationships, understand needs and manage expectations.
• Handle enquiries, issues and service requests as a key client contact, ensuring timely resolution.
• Identify opportunities to strengthen relationships, support retention and grow revenue through additional services.
• Participate in client meetings, account planning, fee discussions and service level agreement reviews.

Operational delivery

• Coordinate client projects, mailings and annual events, including Annual General Meetings.
• Work with internal teams to deliver services accurately, efficiently and within agreed timeframes.
• Monitor client queries, complaints and service delivery against agreed service levels.
• Follow procedures and operational controls to manage risk and maintain service quality.
• Assist with client invoicing, expense recovery and debtor management.

Collaboration, governance and risk

• Partner with relationship associates, operational teams and stakeholders to deliver a consistent client experience.
• Ensure services meet contractual obligations, regulatory requirements and internal policies.
• Contribute to process improvements and initiatives that enhance client service and operational efficiency.
• Support long-term client partnerships and commercially sustainable service arrangements.

What you’ll bring

• Financial services experience is essential, ideally in a client-facing, customer service, account management or operational role.
• Experience building client relationships, managing enquiries and delivering high-quality service.
• Willingness to handle relationship management and hands-on operational and administrative duties.
• Strong organisation, attention to detail, prioritisation, written and verbal communication, and stakeholder collaboration skills.
• Intermediate to advanced proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Registry, shareholder services or related financial services experience is advantageous.

Workplace

• The employer describes a hybrid working model.

Benefits

• Benefits include paid parental leave, superannuation salary sacrifice options, health insurance discounts, and volunteer and wellbeing leave.