Client relationship Manager - Payments Project Delivery (m/f/d)

About This Role

Client Relationship Manager – Payments Project Delivery

Location: Riyadh, Saudi Arabia (Onsite)

Experience: 15+ Years

Industry: Financial Services / Banking / Payments

Role Overview

We are seeking a senior Client Relationship Manager – Payments Project Delivery to lead high‑value client engagements and oversee the successful delivery of large‑scale banking and payments programs. This role combines strategic client relationship management with hands‑on leadership of complex payment project delivery , ensuring operational excellence, commercial growth, and long‑term client success.

Key Responsibilities

• Act as the primary relationship owner for key banking and financial services clients, ensuring high satisfaction and long‑term partnerships.
• Lead the end‑to‑end delivery of complex payments and transaction‑processing projects, managing scope, timelines, budgets, risks, and dependencies.
• Oversee large‑scale, multi‑stakeholder payments initiatives, ensuring alignment between business, technology, and regulatory requirements.
• Drive service quality, delivery governance, and continuous improvement, ensuring programs are delivered on time and within budget.
• Identify and execute account growth opportunities, supporting revenue expansion through upsell, cross‑sell, and value‑added services.
• Collaborate closely with senior stakeholders, vendors, and delivery teams to resolve issues and maintain delivery excellence.

Required Experience & Skills

• 15+ years of experience in banking, financial services, or payments, with a strong focus on payments delivery and client engagement.
• Proven success managing senior client relationships and acting as a trusted advisor within complex financial environments.
• Extensive experience delivering large‑scale payments projects, including core payments platforms, clearing, settlement, or real‑time payments.
• Strong commercial acumen with experience managing contracts, revenue targets, and client profitability.
• Excellent leadership, communication, and stakeholder‑management skills, capable of influencing at executive level.
• Experience working in regional or multinational delivery environments, preferably within the Middle East.

Why This Role

• Senior leadership position with high client visibility and ownership
• Opportunity to deliver strategic, high‑impact payments programs
• Onsite role in Riyadh, working closely with key banking stakeholders
• Ideal for professionals who blend relationship management with delivery leadership

Halian Group

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high‑performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

Client relationship Manager - Payments Project Delivery in Riyadh, Saudi Arabia