Client Relationship Manager

Location : Dubai Silicon Oasis

Job Responsibilities

• Build and maintain strong relationships with AMC clients to ensure customer satisfaction and long-term retention.
• Act as the main point of contact for client queries, escalations, renewals, service discussions, and account management matters.
• Research and understand client IT needs, business goals, and service expectations to pitch new business and deliver suitable solutions.
• Conduct regular client follow-ups, service feedback meetings, and account reviews to ensure active client engagement.
• Manage AMC renewals through timely follow-up, proper documentation, and successful closure to support client retention.
• Identify upselling and cross-selling opportunities for IT products, AMC services, managed services, and related solutions.
• Acquire new AMC clients and contribute toward achieving assigned sales targets.
• Manage onboarding, billing coordination, and handover of new AMC clients to internal teams.
• Maintain a strong sales pipeline and contribute toward achieving team sales targets.
• Coordinate with technical support, sales, operations, finance, and project teams to ensure smooth service delivery.
• Monitor SLA adherence and follow up on service issues until resolution.
• Prepare and share proposals, quotations, renewal agreements, service reports, and account review documents.
• Maintain accurate and updated records in Zoho CRM, including client meetings, opportunities, renewals, follow-ups, and service feedback.
• Submit daily, weekly, monthly, and quarterly reports on time as required by management.
• Track client satisfaction and take corrective actions to improve the customer experience.
• Ensure all payment terms, approvals, proposals, and client commitments comply with company policies.
• Guide and support the inside sales team handling AMC accounts.
• Stay updated on IT industry trends, managed services, emerging technologies, and customer requirements.
• Participate in required training and professional development activities.
• Pay: Up to AED7,000.00 per month

Experience

• Account management: 1 year (Preferred)