Client Relationship Manager
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Key skills for this role
About the Role
Role Description This part-time Client Relationship Manager role at Groupe Osourcing / Simple Sourcing is a hybrid position based in Dubai, with a mix of on-site meetings and work-from-home tasks.
Key Skills for This Role
Full Job Posting
Role Description
This part-time Client Relationship Manager role at Groupe Osourcing / Simple Sourcing is a hybrid position based in Dubai, with a mix of on-site meetings and work-from-home tasks.
The Client Relationship Manager will serve as the main point of contact for assigned clients, managing day-to-day communications, responding to inquiries, and ensuring deliverables are met on time and to agreed standards.
Responsibilities include understanding client needs, coordinating with internal teams to align services, preparing status updates and reports, and following up on open items.
The role will also involve supporting the preparation of proposals and service presentations, gathering client feedback, identifying opportunities to enhance service quality, and helping to address any issues or escalations promptly and professionally.
The Client Relationship Manager is expected to maintain accurate records in CRM or tracking tools, contribute to continuous improvement of client service processes, and support basic administrative tasks related to client accounts as needed.
Qualifications
- Proven client-facing experience with strong relationship-building, account coordination, and stakeholder management skills.
- Clear and professional communication abilities, including confident spoken and written English; additional language skills are an advantage.
- Solid organizational and time-management skills, with the ability to prioritize tasks, manage multiple accounts, and meet deadlines in a part-time schedule.
- Comfort with digital tools such as CRM systems, spreadsheets, online collaboration platforms, and basic presentation software.
- Analytical mindset with the ability to interpret client needs, summarize key points from discussions, and prepare concise reports or summaries.
- Collaborative working style and the ability to operate both independently from home and effectively within an on-site team environment in Dubai.
- Previous experience in outsourcing, professional services, or B2B environments is beneficial.
- Relevant education in business, management, communications, or a related field, or equivalent practical experience.
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