Client Relationship Manager – Cybersecurity
Role Overview
Manage strategic relationships with government, semi-government, and enterprise clients in Qatar in the cybersecurity and IT solutions domain.
The role focuses on client engagement, account management, customer satisfaction, and long-term partnership development.
Key Skills for This Role
Full Job Posting
Role overview
Manage strategic relationships with government, semi-government, and enterprise clients in Qatar in the cybersecurity and IT solutions domain.
The role focuses on client engagement, account management, customer satisfaction, and long-term partnership development.
Responsibilities
- Build relationships with key client stakeholders and act as the primary contact for assigned accounts.
- Understand client objectives, cybersecurity challenges, and compliance needs; coordinate engagement with technical teams.
- Conduct client meetings and reviews, support solution delivery and adoption, monitor satisfaction, and resolve concerns.
- Drive retention and coordinate project implementation, milestones, deliverables, service requests, and communication with clients, vendors, and internal teams.
- Assist with service renewals, contract updates, and technology enhancements.
- Gather feedback and market intelligence, identify service improvements, and share customer needs and industry trends with management.
Qualifications and experience
- Bachelor's degree in Business Administration, Information Technology, Cybersecurity, or a related discipline.
- 5–8 years in client relationship management, account management, customer success, or enterprise account coordination.
- Cybersecurity, information security, IT solutions, or technology services experience is highly preferred.
- Strong understanding of enterprise environments and cybersecurity concepts.
- Excellent communication, presentation, interpersonal, and stakeholder-management skills; able to build trust and maintain executive-level relationships.
- Fluent English required; Arabic language skills are a strong advantage.
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