Client Relationship Manager
Role Overview
The Client Relationship Manager joins the Business Development team and builds and maintains long-term client relationships.
The role coordinates client requirements, resolves issues, and works across departments to improve customer support, satisfaction, and retention.
Key Skills for This Role
Full Job Posting
Role overview
The Client Relationship Manager joins the Business Development team and builds and maintains long-term client relationships.
The role coordinates client requirements, resolves issues, and works across departments to improve customer support, satisfaction, and retention.
Client and project responsibilities
- Serve as the main client contact, develop solutions for business requirements, meet with clients, and resolve concerns.
- Coordinate service channels and internal departments to fulfill client needs and support satisfaction.
- Support clients throughout project cycles, clarify scope and expectations, and help ensure transparent, consistent, timely deliverables.
- Prepare Statements of Work with clients and internal teams, documenting scope, deliverables, timelines, and requirements.
- Coordinate procurement requirements, purchase orders, vendor meetings, contract negotiations, product and pricing details, and invoicing.
- Communicate resolutions, product and service features or upgrades, and company changes to customers.
Qualifications and requirements
- Bachelor of Business Administration, Communications, or Marketing.
- 3–5 years managing a client portfolio in professional services.
- Prior experience in sales, account management, and/or customer service.
- Advanced knowledge of client operations and strong utility-industry knowledge.
- Expert MS Office skills; strong organization, time management, problem-solving, collaboration, leadership, and negotiation abilities.
- Must complete SIN and passport verification and pass a police vulnerability check.
Work location and travel
- Regular in-person attendance is required at client and Util-Assist locations.
- The role generally requires four days per week at client sites and one day per week at the Util-Assist office; arrangements may change with client, project, and business needs.
- Travel to client locations across the Greater Toronto Area and other locations may be required.
Benefits and workplace
- The employer describes a flexible workplace and hybrid work arrangements, adaptable hours, and a summer compressed-workweek program.
- Benefits include paid vacation, a birthday day off, wellness support, health and dental coverage, RRSP matching, and parental leave top-up.
- The employer describes career growth, an inclusive culture, and an award-winning workplace.
About Util-Assist
Util-Assist provides consulting and services to electric, water, and gas utilities across North America, including digital transformation, technology, data-driven solutions, and customer services.
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