Client Relationship Executive
Role Overview
The Client Relationship Executive manages client accounts and commercial administration from quotation through invoicing and payment collection.
The role is the day-to-day client contact on commercial and administrative matters and works with sales, production, and accounts teams.
Key Skills for This Role
Full Job Posting
About the company
Xess Advertising LLC is a Dubai-based advertising and branding company providing signage, printing, branding, and marketing solutions across the UAE.
Role overview
The Client Relationship Executive manages client accounts and commercial administration from quotation through invoicing and payment collection.
The role is the day-to-day client contact on commercial and administrative matters and works with sales, production, and accounts teams.
Responsibilities
- Prepare quotations and invoices, verify invoice details against approved quotations, LPOs, and delivery notes, and follow up on receivables.
- Maintain payment status reports, send professional reminders, and escalate overdue accounts when necessary.
- Respond to client queries by phone, email, and WhatsApp, and coordinate job status, delivery dates, and client changes with internal teams.
- Maintain client records, contracts, LPOs, quotations, and invoices in an organized filing system and CRM.
- Onboard clients, collect trade licence and VAT details, and update contact information.
- Support accounts with statements, reconciliations, and VAT-compliant documentation; build client relationships and identify repeat business.
Requirements
- At least 2 years of experience in client servicing, account coordination, sales support, or administration; advertising, printing, signage, or events experience is ideal.
- Experience preparing quotations and invoices and following up on payments or receivables; basic understanding of UAE VAT invoicing requirements.
- Good working knowledge of MS Excel and Word; accounting software such as Zoho Books, QuickBooks, or Tally is a plus.
- Excellent written and spoken English is required; Arabic or Hindi is an advantage.
- Strong organization, attention to detail, and ability to manage multiple clients and deadlines are required.
- Professional, polite, and confident communication when following up on client payments is required; UAE experience is preferred.
Compensation and benefits
- Salary is AED 2,500–4,000 per month, based on experience.
- Visa, medical insurance, and annual leave are provided as per UAE Labour Law.
Workplace
- Work location is in person.
Application
- Applicants are asked to submit an updated CV and briefly describe their experience with quotations, invoicing, and client follow-ups.
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