Client Relations Support

Position Purpose

Organization Role

Responsibilities

• Incoming Royalties:
• Act on behalf of ASTM sales team at large as point of contact for incoming royalty reports, record royalty data for sales team, initiate invoice creation.
• Maintain SalesForce royalty data at the account level.
• Maintain legacy royalty spreadsheet.
• Outgoing/3PC Royalties:
• Generate 3PC royalty reports quarterly, disseminate reports to ASTM sales directors and third party content partners, acquire necessary approvals, provide edits and refinements as needed, coordinate payment with ASTM Accounting
• Assist ASTM Accounting with EOY royalty accruals/confirmations and provide ongoing support as needed pertaining to royalty data
• Coordinate report requests from White Label/INTS/3PC partners
• Generate reports as required
• Assist with on boarding of new 3PC partners
• Work with Manager to establish improved sales & royalty workflow where possible
• Engage key stakeholders throughout ASTM where necessary.
• Manage royalty approvals for ASTM reseller channel partners
• Provide ongoing support and education for reseller channel partners regarding the ASTM Reseller Portal.
• Assist in the maintenance of ASTM reseller records including account information matrix.

Minimum Requirements

• Bachelor’s degree
• Facility with Microsoft Office applications
• Ability to work in a collaborative environment while driving positive change
• Ability to travel up to 20% of time in order to meet timelines and expand relationships
• 5 or more years of directly-related work experience in either customer-facing project management, work flow, or relationship management

Preferred Qualifications & Competencies

• Excellent written and oral communication skills
• Demonstrated ability in B2B collaboration at the executive or Director level of organizations
• Experience maintaining strong, long-term customer relationships with significant add-on/repeat business
• Experienced in consultative/relationship-based solutions.
• Note: This is a non-commissioned role with a competitive salary and benefits package.
• This job description is not intended to provide an all-inclusive listing of related job activities. Incumbent may be asked by management to perform other related activities in place of or in addition to those representative activities noted in this job description.