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Client Relations Manager

MNI
London, GBR
Full-time
Entry · 1+ years experience
Hybrid
GBP 46000-50000 yearly / year
Discovered 2 weeks ago

Full Job Posting

Key responsibilities

  • Co-run the post-sale customer journey across onboarding, adoption, and renewal phases
  • Develop strong relationships with key stakeholders within global and regional accounts
  • Act as the initial point of contact for customers , assisting with ad-hoc enquiries
  • Close collaboration with New Business & Account Management teams to ensure customer satisfaction and product alignment
  • Proactively identify expansion and upsell opportunities within the account base
  • Co-manage renewal processes and identify churn risks
  • Contribute feedback to Product and Marketing based on client feedback

Experience required

1-2 years experience in a customer success or account management role

Degree (2:1 or higher) in any discipline

Background in financial content, FinTech, or B2B SaaS preferred

Global outbound experience targeting financial institutions as SDR or sales (BDM/AE)

Strong organisation and team collaboration demonstrated

Excellent interpersonal and communication abilities

Passion for financial markets and current affairs

What we can promise you

£36,000 base salary. Uncapped commission , with realistic £46,000–£50,000 OTE in Year 1

Structured onboarding that gives you exposure across every arm of the business, backed by a comprehensive training programme

International travel opportunities (Paris, Geneva, New York, and more) after Year 1

Fun & sociable culture — think quarterly incentives, team nights out, sports days, and more!

Hybrid working , with 3 days in the office & an option to work 2 days remote

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