Client Relations Manager - Holiday Homes

VayK is a DTCM-licensed holiday home management company managing a growing portfolio of properties across Palm Jumeirah, Downtown Dubai, JVC, and Dubai Marina.

As our portfolio scales, we're looking for a Client Relations Manager to own the experience of our property owners after they come on board.

If our Business Development team brings owners in, you're the person who keeps them — through clear communication, sharp problem-solving, and genuinely caring whether their investment is performing.

You'll be the primary point of contact for VayK's portfolio of property owners post-onboarding.

You'll keep them informed, keep them happy, and make sure issues get resolved before they become reasons to leave.

✅ Act as the main point of contact for a portfolio of property owners

✅ Provide regular performance and revenue updates, and proactively flag issues or opportunities

✅ Handle owner queries, concerns, and escalations quickly and professionally

✅ Coordinate with our operations and property management teams to resolve maintenance, housekeeping, or booking issues affecting owners

✅ Drive retention — owners renew because they trust you, not just the numbers

✅ Spot upsell opportunities (additional properties, added services) within your portfolio

✅ Run regular check-ins and account reviews with owners

✅ Capture owner feedback and feed it back into how we operate

✅ Keep accurate, up-to-date records of all owner communication in our CRM

✅ 2–4 years in client relationship management, account management, customer success, hospitality, or real estate ✅ Excellent written and verbal communication in English; Arabic, Russian, or French is a strong plus

✅ Calm under pressure — you can defuse a frustrated owner and turn it into a resolved ticket

✅ Naturally organized — comfortable managing a live portfolio of accounts without anything slipping

✅ Some familiarity with Dubai's short-term rental or property management industry is an advantage, not a requirement

✅ Comfortable working in CRM tools and reporting on account health

💰 AED 8,000/month base salary

📱 Mobile data allowance 🇦🇪 UAE residency visa provided

🕐 Flexible working hours

🚀 A growing company where you'll have real ownership over your portfolio — not a script, not a call center

👥 Direct access to leadership — if you spot a problem or an opportunity, you can act on it

This is a relationship-first role at a company that's scaling fast.

If you'd rather build trust with people than just hit a quota, we want to hear from you.