Client Relations Manager
Role Overview
As the Client Relations Account Manager you will work for IPS UK in a strategic to help grow the business.
You will serve as the primary point of contact for assigned clients, acting as the liaison between the client, the global sales team, Ingram support, and operational departments.
Working alongside our London-based Sales & Marketing team, you will take ownership of publishers for a stable of clients who have signed up for sales representation through IPS UK.
With support, you will manage the process of client journeys from inception through to established working relationships.
You will be creating and disseminating content across a variety of channels to strengthen the brand.
You’ll also regularly present your work, and its outcomes, to senior colleagues from across the business.
Key Skills for This Role
Full Job Posting
Skills:
- Customer relationship management skills.
- Available to attend meetings with clients and customers face to face and by teleconference.
- Good grasp of organizational and time management skills
- Ability to prioritize workload, work on own initiative, and as part of a close-knit team.
- Attention to detail.
- Good English and numeracy skills.
- Comfortable using Marketing application tools such as Canva
- Problem-solving approach, and solutions focused.
- Ability to work constructively with others.
- Ability to communicate appropriately with all levels of the organization.
- Customer-focused approach.
- Good, clear written communication skills including professional management of email
- Remote communication skills, including the arrangement and administration of virtual meetings
- Display positive, cheerful, and proactive behaviours at work and when representing the company.
- Display good problem-solving skills
- Calm under pressure
- Actively participate in, contribute to and record internal and external meetings as required
- Display a flexible attitude to your workload and team colleagues
- Undertake all other reasonable tasks and responsibilities as requested by your manager
- Ability to work in a fast-paced environment as a key member of a small team
- Essential Physical Demands:
- Standard office environment and mainly sedentary role.
- Ability to travel as required, including to other UK and international locations
- Competitive salary
- Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
- Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.
- Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!
Qualifications
- Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities):
- GCSE's with English language and Mathematics required.
- Minimum3 years’ experience in publishing or related fields
- Proficient in Microsoft apps
- Skills:
- Customer relationship management skills.
- Available to attend meetings with clients and customers face to face and by teleconference.
- Good grasp of organizational and time management skills
- Ability to prioritize workload , work on own initiative, and as part of a close-knit team.
- Attention to detail.
- Good English and numeracy skills.
- Comfortable using Marketing application tools such as Canva
- Problem-solving approach, and solutions focused.
- Ability to work constructively with others.
- Ability to communicate appropriately with all levels of the organization.
- Customer-focused approach.
- Good, clear written communication skills including professional management of email
- Remote communication skills, including the arrangement and administration of virtual meetings
- Display positive, cheerful, and proactive behaviours at work and when representing the company.
- Display good problem-solving skills
- Calm under pressure
- Actively participate in, contribute to and record internal and external meetings as required
- Display a flexible attitude to your workload and team colleagues
- Undertake all other reasonable tasks and responsibilities as requested by your manager
- Ability to work in a fast-paced environment as a key member of a small team
- Essential Physical Demands:
- Standard office environment and mainly sedentary role.
- Ability to travel as required, including to other UK and international locations
About Ingram Content Group
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