Client Relations Associate

• Answer customer inquiries of routine scope and complexity via phone or email in a timely matter. Follow up with customers and escalate inquires/requests to the Supervisor as needed.
• Process orders and ensure all appropriate promo codes and promotion attributes are applied. Process special orders as requested.
• Issue RGA (Return Goods Authorization) and WRA (Warranty Return Authorization) return authorizations accurately within 48 hours of receipt with the proper approvals.
• Investigate and process all charge backs within 30 days of receipt. Escalate any charge backs past 30 days to the Supervisor.
• Process claims as required. Review Claims Management System errors to ensure Standard of Performance requirements are met and errors are limited.
• Process promotion payment (coop) as needed. Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request.
• Cross train and provide assistance to team members as needed.
• Maintain accurate account customer profiles.
• May set up new accounts and update customer information in the system for the Canada and International database.
• Perform other duties as required within the nature and level of work.
• High School diploma required. Bilingual required .

with PRMS, AS400, BOSS, or Varsity preferred.

• Proficient in MS Office suite of applications. Must be able to multitask, manage shifting priorities, and work independently and with others. Ability to work in fast-paced and high-stress environment. Ability to communicate effectively both verbal and written.