Client Program Senior Specialist - BCGU

Who We Are

What You'll Do

• As a Client Program Senior Specialist, you will support and manage the execution of BCG U client upskilling programs, ensuring successful delivery, operational excellence, and outstanding client experience.
• You will collaborate closely with client-facing teams and clients, serving as a vital operational link to maximize learner engagement and ensure program success.
• You will contribute to the end-to-end program management cycle, including:
• Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.
• Managing learner onboarding, inquiries, tracking participation, and completion.
• Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors.
• Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.
• Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes.
• Handling administrative, legal, and contractual program components.
• Contributing to BCG U internal projects when not staffed on client assignments.
• Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.
• Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.
• Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution.
• Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate.
• You'll continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions.
• You are good at
• Working effectively with colleagues across teams and backgrounds, ensuring everyone’s contributions align with client needs.
• Coordinating and managing large-scale client upskilling programs effectively.
• Ensuring quality and consistency in program delivery, with strong attention to detail.
• Collaborating with cross-functional teams and clearly communicating with various senior stakeholders (both verbal and written).
• Problem-solving with a client-focused mindset.
• Analyzing data; clearly and persuasively communicate data and recommendations to senior stakeholders to support better decision-making.
• Preparing impactful presentations and communications.
• Building and maintaining strong internal and external relationships.
• Adapting flexibly to changing priorities and environments.
• Managing complex, high-visibility, and high-stakes initiatives with strong risk management and stakeholder alignment.
• Identifying opportunities to leverage GenAI and automation to improve processes and enhance scalability.

What You'll Bring

• Minimum 5-7 years’ experience in relevant business.
• Relevant educational qualifications such as a graduation degree.
• Experience/exposure to digital learning, Edtech preferred.
• Consulting Experience a plus but consulting mindset a requirement.
• A strong interest in talent and upskilling.
• Demonstrated Project Management Expertise. Strong ability to successfully plan, execute, and oversee complex projects from initiation to completion, ensuring on-time delivery and within budget, while effectively working in cross-functional teams and stakeholders set up.
• Strong written and verbal communication skills, strong command of the English and Arabic languages.
• Demonstrated integrity, discretion, and professionalism in handling confidential data and client information.
• Analytical mindset with the ability to translate data insights from into actionable recommendations.
• Data analytics skills, including tools like Tableau preferred.
• Advanced skills in PowerPoint, MS Excel, Word.
• Demonstrated experience managing complex, high-stakes projects involving multiple senior stakeholders and cross-functional teams.
• Strong understanding of GenAI capabilities and a proactive mindset toward leveraging AI agents and automation to enhance operational effectiveness.
• Comfort experimenting with and implementing emerging technologies to drive efficiency and innovation.
• Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

• Global BCG LD Team

• Various regional case teams
• External vendors/partners
• Additional info
• BCG U is our global center of expertise on upskilling and reskilling for transformative business impact.
• BCG U’s mission is to equip our clients with future-critical capabilities, so that organizations can tackle issues with skill shortages rapidly and at scale.
• In doing so, we help unlock the full potential of private and public sector organizations around the world.
• More than a traditional L&D program, BCG U helps our clients with significant, strategic capability improvement by:
• Upskilling strategically critical groups (those with highest impact potential) to drive transformational change
• Driving significant and measurable impact on key business metrics
• Crafting rich, customizable learning journeys at scale, tailored to client's unique challenges, and delivered by world-class academic experts and industry practitioners
• Ensuring that learnings are made applicable in daily work through practice, processes and tools to support change, and new behaviors and mindsets.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.