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Client Performance Administrative Assistant

Diaz Anselmo & Associates
Florida, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 5 days ago
Communication

Full Job Posting

Key Responsibilities

  • Serve as the primary liaison for nationwide institutional accounts, managing daily communications via phone, email, and complex client portals.
  • Analyze performance scorecards, manage strict reporting deadlines, and spearhead internal workflows to resolve any processing delays.
  • Audit file progression against strict regulatory and client timelines to prevent file stagnation.
  • Provide vital administrative support during internal quality audits, external client evaluations, and statutory compliance reviews.
  • Compile comprehensive case histories and aggregate quantitative performance data for executive leadership.
  • Partner closely with attorneys, paralegals, and default operations teams to ensure legal submissions meet strict court and investor timeframes.
  • Monitor, decode, and rapidly implement procedural changes, system alerts, and industry-wide directives.

Qualifications

  • Professional Experience: 2+ years of practical background in default services, bankruptcy law, real estate litigation, or mortgage servicing.
  • Investor Guidelines: Solid working knowledge of GSE guidelines, such as Fannie Mae, Freddie Mac, and FHA default timelines.
  • Technical Skills: Advanced proficiency in the Microsoft Office Suite combined with hands-on experience using legal management platforms like Perfect Practice, ICE, Tempo, ADR, or DRA.
  • Communication Skills: Exceptional verbal and written abilities tailored for presenting complex case updates to corporate stakeholders.
  • Organization: Highly structured and detail-driven with a proven ability to manage competing priorities simultaneously.
  • Teamwork: Capable of working autonomously with minimal oversight while driving cross-functional success across various legal departments.
  • Preferred Qualifications: Direct experience tracking, managing, or auditing client performance metrics; a working grasp of judicial and non-judicial foreclosure procedures; or professional exposure to audit defense or regulatory compliance within financial services.
  • Advanced proficiency in the Microsoft Office Suite combined with hands-on experience using legal management platforms like Perfect Practice, ICE, Tempo, ADR, or DRA.

Preferred Qualifications

  • Preferred Qualifications: Direct experience tracking, managing, or auditing client performance metrics; a working grasp of judicial and non-judicial foreclosure procedures; or professional exposure to audit defense or regulatory compliance within financial services.
  • Direct experience tracking, managing, or auditing client performance metrics; a working grasp of judicial and non-judicial foreclosure procedures; or professional exposure to audit defense or regulatory compliance within financial services.

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