Client Partner (US)

Job Summary We are seeking a highly driven and customer-focused Client Partner for one of our strategic accounts in the Travel & Hospitality industry. The ideal candidate will be responsible for driving account growth, expanding wallet share, identifying new business opportunities, and partnering with delivery teams to ensure exceptional customer satisfaction. This role requires a strong understanding of IT services, digital transformation, customer experience modernization, airline and airport operations, loyalty platforms, and enterprise technology services within the travel ecosystem. Key Responsibilities Key Responsibilities

• Own and manage a strategic Travel & Hospitality account with full P&L responsibility.
• Develop and execute account growth strategies aligned with client business objectives.
• Build trusted advisor relationships with CXOs, business leaders, digital leaders, operations executives, and procurement stakeholders.
• Identify and drive opportunities across:
• Travel & Hospitality Digital Transformation
• Customer Experience & Personalization
• Cloud & Infrastructure
• Data, Analytics & AI
• Loyalty & Revenue Management Platforms
• Enterprise Applications (SAP, Oracle, Salesforce, Workday, etc.)
• Contact Center & Customer Service Transformation
• Lead account planning, opportunity qualification, pipeline development, and revenue forecasting.
• Collaborate with sales, solutioning, delivery, and recruitment teams to ensure successful execution of client engagements.
• Drive cross-selling and upselling initiatives across existing accounts.
• Monitor client satisfaction and proactively address risks and escalations.
• Negotiate contracts, Statements of Work (SOWs), pricing, and commercial agreements.
• Maintain a strong understanding of Travel & Hospitality industry trends, including digital travel experiences, customer personalization, loyalty programs, smart airports, airline operations, sustainability initiatives, and AI-driven guest/traveler engagement. Skill Requirements
• Proven experience managing Travel & Hospitality, Airline, Airport, Hospitality, Cruise, or Online Travel Agency (OTA) accounts.
• Strong understanding of:
• Airline Operations & Passenger Services
• Revenue Management & Reservation Systems
• Loyalty & Customer Engagement Programs
• Digital Customer Experience
• Travel Distribution Ecosystem (GDS, NDC, OTA Platforms)
• Data & AI Solutions for Travel and Hospitality
• Demonstrated success in achieving revenue growth and account expansion targets.
• Experience managing multimillion-dollar client portfolios.
• Strong executive presence and stakeholder management skills.
• Excellent communication, negotiation, and presentation abilities.
• Experience leading large-scale digital transformation, cloud modernization, and operational excellence initiatives within Travel & Hospitality organizations. Other Requirements NA