Client Partner
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Key skills for this role
About the Role
Develop client strategies, manage stakeholder relationships, drive account planning, and ensure compliance while achieving revenue targets in the pharmaceutical sector.
Key Skills for This Role
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Key Responsibilities
- Develop a deep understanding of each client s strategy, portfolio, operating model, market dynamics, and regulatory constraints across GCC.
- Maintain a heatmap of opportunities: current spend, whitespace, competitive landscape, decision centers, procurement cycles, and risk flags.
- Own the end-to-end relationship with senior stakeholders (CxO, BU Heads, Digital/IT, Medical Affairs, Market Access, Supply Chain) to align on priorities and success metrics.
Stakeholder Engagement & Growth
- Build and execute a structured stakeholder engagement cadence (QBRs/MBRs, executive 1:1s, steering committees) with clear objectives and actions.
- Lead value-led conversations to uncover pain points (e.g., launch excellence, omnichannel orchestration, HCP engagement, patient support programs, PV, real-world evidence, supply reliability).
- Negotiate and close growth programs, renewals, and expansions consistently achieving or exceeding quarterly and annual plan numbers.
Account Planning & Governance
- Own the annual and rolling Account Plan (objectives, revenue targets, growth initiatives, deal pipeline, risk/mitigation, relationship map, competitive strategy).
- Maintain a 2 4 quarter rolling forecast with pipeline quality (coverage, stage hygiene, win probability, velocity).
- Drive disciplined governance: QBRs with clients; internal deal reviews; executive sponsorship plans; win/loss analyses.
Solutioning & Pov Creation
- Partner with Client Principals and service delivery leads to craft proactive POVs and proposals that address client priorities (commercial, medical, regulatory, digital).
- Orchestrate thought leadership, pilots, and co-innovation workshops; translate insights into concrete opportunities with defined business cases and outcomes.
- Ensure solutions comply with local regulatory requirements and data privacy standards.
Internal Orchestration
- Coordinate cross-functional teams (delivery, pre-sales, pricing, finance etc) to drive opportunity momentum.
- Champion client feedback internally; influence offerings roadmap based on regional needs.
- Track execution quality, customer satisfaction (CSAT/NPS), and deliverables to secure renewals and references.
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