Client Partner
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Key skills for this role
About the Role
Role: This Account management cum Business development role is a highly visible position central to the overall account engagement ownership and client management.
Key Skills for This Role
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Role
This Account management cum Business development role is a highly visible position central to the overall account engagement ownership and client management.
The role includes business growth, client management, contract negotiations, solutioning, consulting, P&L management; all focused on achieving Client Asia’s annual targets for client base growth, revenue, profitability, quality of delivery and customer satisfaction.
Client Management And Financials
- Communicate with clients to understand their needs and evangelize Client
- Grow Client’s business by pitching its offerings to existing and prospect clients
- Build relationships with clients based on trust and respect
- Participate at Insurance events and spread the word for Client
- Function as a client advocate within Client
- Be single point of contact for client escalation for Client deliverables
- Use knowledge of the market and competitors to identify, amplify and position Client differentiators to drive positive expansion outcomes
- Support internal teams in keeping client contracts (SOW and MSA) current
- Assist in any billing and invoice payment issues between client and Client
- Proactively flag any potential delays in invoicing and follow up with client finance for any issues
- Manage account’s budgets and profitability
- Adhere to the strategic business development framework — as set by the organization and which is part of an integrated processes, including use of the Company’s sales tools and templates to manage prospects through various sales stages — from initial engagement to ongoing planning, execution, control and close of opportunities, as required including the use of Salesforce
Service Delivery
- Coordinate engagement governance sessions with client and Client delivery teams
- Coordinate Voice of customer / NPS surveys and action plans
- Facilitate any billing and invoice payment issues between client and Client. Proactively flag any potential delays in invoicing and follow up with finance for any issues.
- Schedule and coordinate governance sessions
- Be single point of contact for client escalation
- What are we looking out for?
- 12+ years of proven track record in leading business development and client relationship management for insurance products and services in the geography
- Should have managed large budget engagements and revenue responsibility
- Detailed, practical understanding of insurance functions and how can Client offerings alleviate their pains/challenges
- Established connections within insurer/reinsurer/broker/underwriting agency markets, and at decision making levels of insurance organizations
- Ability to work in a globally distributed environment with customers based in different international regions
- Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.
- A collaborator, storyteller, entrepreneur, and plays on emotional intelligence
- Strong written and verbal communication skills with abilities and experience to close deals
- Ability to travel at least 15% of the time with occasional international trips
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