Client Partner

About This Role

Role:

This Account management cum Business development role is a highly visible position central to the overall account engagement ownership and client management.

The role includes business growth, client management, contract negotiations, solutioning, consulting, P&L management; all focused on achieving Client Asia’s annual targets for client base growth, revenue, profitability, quality of delivery and customer satisfaction.

Job Responsibilities:

Client Management and Financials

• Communicate with clients to understand their needs and evangelize Client

• Grow Client’s business by pitching its offerings to existing and prospect clients

• Build relationships with clients based on trust and respect

• Participate at Insurance events and spread the word for Client

• Function as a client advocate within Client

• Be single point of contact for client escalation for Client deliverables

• Use knowledge of the market and competitors to identify, amplify and position Client differentiators to drive positive expansion outcomes

• Support internal teams in keeping client contracts (SOW and MSA) current

• Assist in any billing and invoice payment issues between client and Client

• Proactively flag any potential delays in invoicing and follow up with client finance for any issues

• Manage account’s budgets and profitability

• Adhere to the strategic business development framework — as set by the organization and which is part of an integrated processes, including use of the Company’s sales tools and templates to manage prospects through various sales stages — from initial engagement to ongoing planning, execution, control and close of opportunities, as required including the use of Salesforce

Service Delivery

• Coordinate engagement governance sessions with client and Client delivery teams

• Coordinate Voice of customer / NPS surveys and action plans

• Facilitate any billing and invoice payment issues between client and Client. Proactively flag any potential delays in invoicing and follow up with finance for any issues.

• Schedule and coordinate governance sessions

• Be single point of contact for client escalation

What are we looking out for?

• 12+ years of proven track record in leading business development and client relationship management for insurance products and services in the geography

• Should have managed large budget engagements and revenue responsibility

• Detailed, practical understanding of insurance functions and how can Client offerings alleviate their pains/challenges

• Established connections within insurer/reinsurer/broker/underwriting agency markets, and at decision making levels of insurance organizations

• Ability to work in a globally distributed environment with customers based in different international regions

• Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.

• A collaborator, storyteller, entrepreneur, and plays on emotional intelligence

• Strong written and verbal communication skills with abilities and experience to close deals

• Ability to travel at least 15% of the time with occasional international trips