Client Partner/Account Manager

Key Responsibilities

• Manage a portfolio of client accounts with full ownership of relationship health, satisfaction, and retention
• Serve as the primary point of contact and escalation point for clients at the operational and executive levels
• Oversee delivery of CPP services, partnering with internal teams to ensure accurate, on-time results
• Drive client onboarding and adoption of HB NEXT SaaS solutions.
• Track and report on KPIs and program outcomes, leading regular client reviews
• Identify opportunities for renewals and account growth
• Occasional travel to client sites is required

Qualifications

• 3–5 years of experience in account management, client services, or customer success
• Proven experience independently managing your own book of clients
• Strong communication skills, including leading client calls and meetings
• Highly organized, with the ability to manage multiple accounts and priorities
• Proficiency in Microsoft Office Suite
• Experience with SaaS or technology-enabled service

What Success Looks Like

What We Offer

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• PTO, VTO and Holiday pay