Client Operations & Strategic Growth Manager

QUALIFICATIONS

• REQUIRED SKILLS
• Strategically and commercially minded with the ability to translate emerging business issues and developments into opportunities to drive client growth.
• Experience coordinating budgets for a multi‐matter portfolio and partnering with the Finance department.
• Deep knowledge of law firm management metrics, and how day-to-day legal practice interacts with those metrics.
• Familiarity with outside counsel guidelines and timekeeping standards that drive billing compliance.
• Ability to troubleshoot and analyze data.
• Pragmatic, diplomatic, and resourceful, with the ability to adapt quickly to different situations and personalities.
• Ability to build strong relationships with all levels of lawyers and client contacts.
• Confidence to pursue best practices and continuous improvement.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
• Experience working independently, as well as within cross-functional teams in a collaborative, professional environment.
• Proactive and persistent in engaging busy stakeholders, with a strong commitment to following through on agreed goals and deadlines.
• Excellent writing and presentation skills with an exacting attention to detail in all work product.
• Technical skills including advanced Excel, PowerBI (or comparable), HighQ Collaborate, and Smartsheet (or Planner) highly desirable.
• EDUCATION, CERTIFICATIONS, AND/OR EXPERIENCE
• Seven (7)+ years of relevant experience required; Law firm of similar professional services experience preferred.
• Account management / PMO experience, with advanced knowledge of project management methodology.
• Experience of client-facing project management.
• Experience with scoping, budgeting, project planning, workflow management, post-matter reviews.
• Bachelor’s degree or equivalent experience in marketing, account management, or related field preferred; Project management qualification is desirable.
• HOURS
• Core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., including one hour for lunch with flexibility for additional hours based on business requirements.
• In Washington, D.C., the expected base salary range for this role is $135,970 to $199,390 per year.
• In New York, the expected base salary range for this role is $145,430 to $213,260 per year.
• This range reflects a good-faith estimate of pay at the time of posting; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. This position is eligible for additional forms of compensation, which may include annual discretionary bonuses. Employees in this role are also eligible for benefits offered by the firm, subject to applicable plan terms and conditions, which currently include medical, dental, and vision insurance; a 401(k) retirement plan; and paid time off. Please review this link for more information regarding employee benefits in the United States.
• This job description sets forth the responsibilities of this position and may be changed from time to time as shall be determined.
• Hogan Lovells Cadwalader is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected Veteran status, or other factors protected by law.
• Hogan Lovells Cadwalader complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Benefits Department at [email protected].