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greenhouse

Client Operations Manager

Outerspace
Fairless Hills, USA
Manager · 4+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Responsibilities:

  • Nurtures client relationships through regular communication with clients in person, via email, and virtual meetings.
  • Be the expert on Outerspace business operations as well as their brands’ business in order to partner effectively with internal and external stakeholders
  • Leads meetings with clients and cross functional teams, successfully executing the basis of the meetings and action items
  • Promotes brand growth; identifies opportunities for brand relationships to expand and evolve
  • Proactively identify solutions and process improvements, including anticipating and addresses complexities of clients’ unique fulfillment workflows
  • Acts as a Super User managing client business through data analysis & analytics, using business tools such as Google Suite, Slack, CRM, & our WMS.
  • Tracks key performance indicators for client success, including:
  • Interpret & understand KPI’s and SLA’s, client contracts and client billing
  • Acts as a role model for leadership, problem solving & engagement

Qualifications:

  • Bachelors or Associates degree preferred, ideally with a focus in logistics, supply chain or fulfillment
  • At least 4 years professional experience in client/customer services, preferably in fulfillment, retail, e-commerce, and or supply chain.
  • Must have experience with business tools such as CRMs, WMS, Google Suite, etc.
  • People management experience desired but not required
  • Outerspace will never extend a job offer without first conducting a formal interview process, which includes multiple virtual and/or in-person interviews. We will never request sensitive personal information — including Social Security numbers or banking details — prior to making a formal offer. All legitimate Outerspace job postings are listed exclusively on this page. Any posting not found here is not authorized by Outerspace and should be treated as fraudulent.

Preferred Qualifications

  • Bachelors or Associates degree preferred, ideally with a focus in logistics, supply chain or fulfillment
  • People management experience desired but not required

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