Client Operations Manager

Overview

• The role
• This isn't a project manager job.
• We're looking for a Client Operations Manager who creates order, keeps momentum, and makes sure nothing falls through the cracks.
• You'll work directly with the founders, sit at the center of how clients move from first call to ongoing relationship, and become a core part of how Craft Digital operates as we scale.
• You'll own opportunity coordination, client onboarding, client success, internal operations, and business development support.
• If you like building systems, owning outcomes, and working at the intersection of operations, communication, and AI, this is the role.
• What you'd actually do
• →Coordinate opportunities: follow up after discovery calls, organize notes and proposals, keep the CRM clean, schedule meetings, and research companies before calls
• →Run client onboarding: set up Slack channels, Drive folders, portals, and internal docs; manage invoices, subscriptions, and payment workflows
• →Drive client success: maintain regular communication, coordinate recurring meetings and reports, triage support requests, and drive reviews and referrals
• →Keep internal operations organized: coordinate with developers, maintain visibility into what's moving and what's stuck across projects and comms
• →Support business development: coordinate LinkedIn engagement and outreach, maintain pipeline organization, and support ongoing BD initiatives
• You probably fit if
• You're extremely organized — you build systems instead of fighting fires.
• You're proactive and self-directed, and you don't wait to be told what's next.
• You're a strong written and verbal communicator.
• You're tech-fluent: you learn new tools quickly and aren't intimidated by AI or automation.
• You're comfortable in Slack, ClickUp, Google Workspace, CRMs, and AI tools.
• You can juggle multiple conversations, projects, and priorities without dropping the ball.
• West Coast or Mountain Time preferred.
• Big plus: experience in agencies, startups, SaaS, or client services; familiarity with AI, automation, or operational systems; background in client onboarding or lifecycle management; a bias for process improvement.
• You probably don't fit if
• You wait for tickets and need someone to tell you what's next.
• You prefer fighting fires to building repeatable systems.
• You're uncomfortable with AI tooling or new software.
• You struggle to juggle multiple clients and priorities at once.