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Client Operations Associate II

JPMorgan Chase
Philadelphia, USA
Full-time
Mid
Onsite
Discovered 5 days ago
Communication

Full Job Posting

Required qualifications, capabilities, and skills

  • Experience in customer service operations, with a focus on transaction processing and issue resolution.
  • Ability to support the implementation of strategic plans and process improvements in a client operations environment.
  • Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
  • Ability to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation.
  • Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.

Preferred qualifications, capabilities, and skills

  • BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment.
  • Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

  • Assist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
  • Support the implementation of strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
  • Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms.
  • Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.
  • Participate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation.

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