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successfactors

Client & Operations Advisor (Temp)- Nordstrom Seattle

Valentino
Seattle, USA
Mid · 3+ years experience
Onsite
Discovered 5 days ago
sap

Full Job Posting

KEY RESPONSIBILITIES

  • Client Engagement & Sales Deliver the Valentino Couture Service across all phases of the client journey. Build and maintain strong client relationships through proactive engagement and clienteling. Support store KPIs including conversion rate, cross-selling, AVT, and upselling. Participate in OTO appointments and private client experiences. Handle all sales and after-sales activities including returns, repairs, and complaints. Escalate client issues to Store Management as needed. Inventory & Stockroom Management Execute cycle counts and annual inventory audits on schedule with set by Corp office Maintain a clean, organized, and secure stockroom. Ensure accurate pricing, tagging, and ticketing of merchandise. Monitor and replenish floor stock to maximize sales. Partner with Store Manager to optimize stockroom layout and product rotation. Train team members on inventory guidelines and procedures. Operations & Logistics Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment. Prepare and manage shipments to clients, other stores, and warehouses. Assist with receiving, shipping, and stock transfers. Support front-of-house presentation and maintenance during peak hours. After Sales & Repairs Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination. Execute in-house repairs and monogram requests where applicable. Partner with corporate after-sales department and third-party vendors. Ensure high-level service and timely resolution of client issues. Visual Merchandising Support visual standards and display maintenance in collaboration with In-Store Visual team. Assist with floor directives and product presentation.

Requirements

  • Minimum 3 years of experience in luxury retail, with a background in both client service and operations. Proven track record in sales and customer relationship management. Strong organizational, time management, and follow-up skills. Experience with retail systems including POS and SAP. Excellent communication skills, verbal and written. Team-oriented with a proactive and adaptable mindset. Experience in escalated customer service situations in retail. Prior Sales, After Sales and Stock Associate experience in luxury retail. Strong customer service, communication, and presentation skills. Experience in retail systems and operations. Ability to work flexible retail schedule. HOW WE ARE The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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