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Client Onboarding Specialist, Ticketing

Leap Event Technology
Dallas, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Responsibilities

  • Become an expert in two or more of Leap Event Technology’s Products, specifically Enterprise Ticketing Product and Leap Conventions
  • Manage Tier 2 Client Onboarding projects, being proactive to keep clients engaged throughout the onboarding process
  • Onboard and train clients on Leap Event Technology’s suite of ticketing products; build events for clients where applicable
  • Facilitate one to many, classroom style training sessions
  • Communicate value of training program to clients
  • Assist with internal product training for new hires as needed
  • Work independently and creatively to deliver exceptional client service
  • Ensure smooth client transition post-onboarding
  • Collaborate internally with Client Support to execute event and venue builds as needed
  • Clearly communicate progress of initiatives to internal and external stakeholders
  • Be fluent in our shared Project Management tool and a champion of our shared Leap Event Technology tools
  • Contribute to our shared knowledge base & documentation on Leap Event Technology Products & internal processes
  • Share ideas for new features and products and suggest workflow improvements with supervisor
  • Document and share creative solutions with Implementation and Support teams
  • Liaise with clients and travel onsite to events as needed

Qualifications

  • HS Diploma or equivalent required; Bachelor’s degree strongly preferred
  • 1 year client-facing project management experience
  • 1+ years experience in the live events and/or SaaS industry
  • Box office experience is a plus
  • Exceptional written and verbal communication skills
  • Ability to confidently interact with clients and professionals of all backgrounds
  • Ability to self-start and complete tasks independently
  • Capacity to execute multiple client implementations simultaneously
  • Strong communication and technical skills
  • Possess a passion for creating live event experiences with an eye for improving the customer experience
  • Willingness to travel occasionally, including overnight and weekends
  • Must be fluent in English. French and/or Spanish language skills a plus

Preferred Qualifications

  • HS Diploma or equivalent required; Bachelor’s degree strongly preferred
  • Box office experience is a plus
  • Must be fluent in English. French and/or Spanish language skills a plus

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