Client Onboarding Manager
Role Overview
BiteSpeed is expanding its customer success function to retain customers for the long term.
The role owns customer retention, customer relationships, onboarding, adoption, and customer feedback.
The position supports customer growth, including expansion from customers who increase their spend over time.
Key Skills for This Role
Full Job Posting
About the role
BiteSpeed is expanding its customer success function to retain customers for the long term.
The role owns customer retention, customer relationships, onboarding, adoption, and customer feedback.
The position supports customer growth, including expansion from customers who increase their spend over time.
What you’ll do
- Own customer relationships and help customers become successful advocates of BiteSpeed.
- Own customer onboarding and deliver a positive onboarding experience.
- Track product adoption and ensure customers receive maximum value from BiteSpeed.
- Identify upsell and expansion opportunities based on customer value realization.
- Act as a trusted product advisor and help customers use the product effectively.
- Listen to customer feedback and provide customer insights to the product team.
What makes a good fit
- One to four years of experience in client onboarding, customer success, account management, or a similar customer-facing role.
- Care about delivering a high-quality service experience.
- Genuinely enjoy helping people and making them successful.
- Enjoy conversations with people from different backgrounds and learning about their lives.
- Are organized, proactive, and effective at managing multiple clients.
Location
- The job description identifies Bangalore as the role location.
Compensation
- The company states that it pays above market standards and offers generous ESOPs.
- No numeric salary amount or compensation cadence is provided.
Perks and benefits
- Health insurance and accident coverage are provided.
- Quarterly off-sites support planning, team activities, and company culture.
- Cult Fit and Cult Play memberships support fitness and recreation.
- The company may sponsor courses, conference tickets, and books on a case-by-case basis.
- Salaries are paid during the first week of the month.
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