Client Onboarding Analyst

Role overview

Operations and service delivery

• Review, authenticate and process account records, signature verifications, reference letters, collateral agreements and system updates.
• Manage legal deeds, credit lodgements, banking records, in-process items, pending cases and exceptions.
• Respond to inquiries on credit packs, charge releases and registry documentation; meet service, quality and turnaround standards.
• Coordinate multi-currency cheque clearing, Front Office discrepancy referrals and payment-operation review and authorization.

Controls and improvement

• Coordinate operational handoffs with Front Office, Credit Underwriters, Legal Partners, Cash Operations and Custody Services.
• Analyze documentation problems, identify root causes and recommend policy, procedure and workflow improvements.
• Follow regulations, control frameworks, Manager's Control Assessment standards and quality reviews.
• Support system administration, reconciliations, procedural reviews and continuous improvement.
• Monitor MIS and operational metrics for volumes, capacity and risk controls.

Candidate profile

• The role calls for specialized operational and procedural knowledge, careful handling of records and the ability to manage multiple priorities and clearing cut-offs.
• Participate in technical, regulatory and digital training; share knowledge and support peer guidance for new team members.

Requirements

• Developing professional role requiring specialized operational and procedural knowledge.
• Ability to review, verify and process account, credit, collateral and legal documentation accurately.
• Ability to manage multiple priorities and meet daily clearing cut-offs and service standards.
• Ability to coordinate with internal partners across Front Office, Credit, Legal, Cash Operations and Custody Services.
• Commitment to follow regulatory guidelines, operational controls and quality assurance procedures.