Client Manager SMB

Job description

Key Responsibilities

• Manage and expand strategic client relationships using consultative selling, strategic planning, and account management practices.
• Coordinate with global offices, technical architects, and solutions engineers to deliver client experiences.
• Achieve revenue and margin targets, minimize client churn, maximize customer retention, and identify upsell and cross-sell opportunities.
• Develop and implement account strategies to drive long-term customer success, leveraging knowledge of modern technology sales methodologies, cloud services, and market trends.
• Collaborate with major stakeholders to identify business opportunities, provide strategic guidance on AWS solutions, and support clients throughout their buying journey.
• Utilize CRM tools for managing accounts, opportunities, sales pipelines, forecasts, and customer collaboration.
• Proactively identify, develop, negotiate, and close new business opportunities, analyzing customer requirements and collaborating across geographies to meet sales quotas and KPIs.
• Act as the primary point of contact for clients, addressing challenges, ensuring satisfaction, and leading contract, pricing, and service agreement negotiations.
• Partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver business value.

Required Qualifications and Experience

• 5-10 years of experience in technology sales, account management, or business development, preferably within the SMB segment and with exposure to customers across the Middle East and Africa region.
• Strong sales and business acumen, with expertise in consultative and solution-based selling, strategic account planning, and achieving revenue targets.
• Proven experience managing client relationships throughout the customer lifecycle, driving satisfaction, retention, and revenue growth through upselling and cross-selling.
• Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into cloud solutions.
• Knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape.
• Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.
• Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
• Experience leading contract, pricing, and service level agreement negotiations to successfully close customer deals.
• Skills and Attributes
• Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams, around a common customer vision.
• Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A customer-first mindset, strong problem-solving abilities, and the capability to work independently in a fast-paced and agile environment.

Work Environment

• This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment, collaborating with a global network of professionals to deliver technology and cloud solutions to SMB clients.