Client Manager

Role overview

Account and sales responsibilities

• Manage and grow client relationships to drive expansion and renewals across assigned regional accounts and solution areas.
• Build stakeholder relationships, influence decision-makers, and coordinate with company offices to deliver client experiences across relevant markets.
• Develop account strategies with local client managers and identify stakeholder priorities, receptivity, and dissatisfaction.
• Meet revenue, margin, and quota targets; maximize sales opportunities by connecting client needs to company offerings.
• Use sales tools and methodology, including Salesforce.com, to manage accounts, opportunities, pipelines, and forecasts.
• Reduce churn, maximize retention, and grow portfolio profitability, revenue, and client satisfaction.
• Own commercial agreements and client satisfaction through the buying lifecycle.
• Identify implied client needs, generate demand, and explain the value of services and solutions.
• Assess the company’s competitive position against competitors and vendors to keep proposed solutions aligned with client requirements.
• Support financial control, governance, and compliance, and understand International Trade Policy.

Experience requirements

• Seasoned experience in global partner management and in a sales and/or customer service environment.
• Seasoned experience in IT or professional services focused on business development and/or sales.
• Seasoned experience driving alignment and coordinating multiple stakeholders to achieve sales growth.
• Seasoned sales orientation and experience developing sales-oriented solutions and services with clients and business teams.
• Seasoned experience in a similar Client Manager role and with the Salesforce.com contact platform.

Academic qualifications and certification

• Bachelor’s degree or equivalent in business or a sales-related field.
• Relevant vendor certifications are advantageous.

Knowledge and attributes

• Sales business acumen, planning, and understanding of client business and commercial needs.
• Client engagement and management across the client lifecycle, including sales planning, trust-building, and expectation management.
• Knowledge of company offerings, client applications, use cases, and market trends to match solutions to client needs.
• Ability to identify and advance sales opportunities, take ownership, and coordinate resources to close business.