Client Management Director

Relationship ownership: Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C-suite level.

Executive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.

Escalation management: Own escalations end-to-end — triage, coordinate resolution, and communicate proactively throughout.

Value tracking: Define and monitor client outcome metrics — planning cycle time, MAPE, planner productivity, inventory health — and keep them central to every client interaction.

Adoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post-Game Agent (PGA).

Process transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception-based, AI-guided workflows.

Deep platform knowledge: Maintain hands-on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.

AI-enabled planning advisory: Guide clients on deploying o9’s Agentic AI capabilities, including the Post-Game Agent.

Industry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.

Renewal ownership: Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.

Expansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.

Commercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions.

Internal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.

Delivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.

Knowledge sharing: Document success stories and best practices to support institutional knowledge and pre-sales activities.

What you will have

10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.

Proven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.

Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.

Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.

Excellent executive communication skills across technical and non-technical audiences.

Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.

Experience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan).

Exposure to AI-powered planning tools and Agentic AI in supply chain contexts.

APICS CPIM or CSCP certification, or equivalent.

Experience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments.

What we’ll do for you...

Competitive salary and benefits. This position at o9 Solutions has an annual salary range of $174,787.00 - $240,332.00.

Stock options to eligible candidates

High growth organization - very strong entrepreneurial culture and no corporate politics

Support network: Work with a team you can learn from and every day

Diversity: We pride ourselves on our international working environment

Social: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person.

Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.

Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared

Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared

Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0

More about us...

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!