Client Liaison - Disability Benefits
Key Skills for This Role
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Qualifications
- Bachelor's degree or an equivalent combination of education and work experience.
- Minimum of five years' experience providing long term disability administration and functional support
- Minimum of three years' experience in a key client-support role.
- Experience managing or handling Disability or Leave claims operationally.
- Experience working with mid to national size client's disability/leave programs in a client-facing position.
- Effective verbal and written communication skills.
- Good interpersonal skills; ability to work with people at all levels of an organization.
- Good time management abilities.
- Excellent attention to detail.
- Strong analytical and problem solving ability.
- Good organization and ability to reprioritize activities as needed.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- #LI-DV1
Responsibilities
- Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
- Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
- Researches and answers questions or issues received in their assigned client's custom inbox.
- Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
- As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
- Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
- Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
- As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
- Performs other projects as needed.
- Upholds the Crawford Code of Conduct.
About Crawford & Company
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