Client Implementation & Transitions Coordinator, Officer
Role Overview
Plans and coordinates the implementation of new business and client change activities, serving as a key contact for stakeholders.
Supports onboarding, restructures, portfolio transitions, in-specie events, market openings and account closures.
The role can be performed in a hybrid model balancing work from home and office.
Key Skills for This Role
Full Job Posting
Role overview
Plans and coordinates the implementation of new business and client change activities, serving as a key contact for stakeholders.
Supports onboarding, restructures, portfolio transitions, in-specie events, market openings and account closures.
The role can be performed in a hybrid model balancing work from home and office.
What you will be responsible for
- Coordinate end-to-end client onboarding, transition and change events, ensuring deliverables meet agreed timelines.
- Manage concurrent projects and coordinate internal and external stakeholders throughout implementation.
- Coordinate custodian and administrator setup arrangements and complete market-opening and trading documentation.
- Coordinate transaction processing, including in-kind trade booking and exception resolution.
- Facilitate operational readiness across front-, middle- and back-office teams.
- Work with Contracting and KYC/AML teams to complete legal administration on time.
- Maintain accurate client and portfolio reference data and static-data setup.
- Complete event checklists and schedules in accordance with procedures.
- Deliver client support before, during and after events; chair preparation and follow-up meetings.
- Investigate and resolve queries and challenge perceived risks and process gaps.
What the employer values
- Strong analytical and problem-solving capabilities, organisation, administrative skills and attention to detail.
- Client-focused approach, confident communication and ability to manage multiple priorities and adapt to change.
- Understanding of investment markets and securities settlement, particularly free-of-payment trades.
- Experience in asset management, custody, fund administration, investment operations, implementation, onboarding or transition management.
- Demonstrated ability to coordinate projects, events or operational initiatives involving multiple stakeholders.
- A degree, preferably in Finance, Economics, Business or a related discipline, is preferred.
- IMC, CISI or equivalent industry qualifications are advantageous.
- Appreciation of asset transition or in-specie mechanics is helpful but not required.
About the team
The Client Implementation & Transitions team delivers new business mandates and client change events so assets can be invested and serviced from day one.
The team works across products, markets and client types within State Street Investment Management.
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