Client Implementation Project Manager
Skills
About This Role
Company Overview
EchoTwin AI is pioneering AI-driven infrastructure intelligence, redefining how cities are managed.
Powered by a proprietary visual intelligence engine with full spatial reasoning, EchoTwin transforms municipal fleets into mobile urban sensors creating living digital twins that provide real-time insights into infrastructure, compliance, and safety.
By enabling municipalities to proactively monitor, predict, and resolve issues, EchoTwin helps build resilient, self-healing, and sustainable urban ecosystems.
More than smart cities, EchoTwin is advancing the era of cognizant cities urban environments with the awareness to see, think, and act on challenges in real time.
What the job involves
The Client Onboarding and Maintenance team is ultimately responsible for maintaining positive customer relationships.
You will manage projects with our customers, such as system implementations.
You must maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions.
You will be at the forefront of serving as the voice of the customer and advocating ways to improve the EchoTwin AI solutions to product management, engineering, and operations.
We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.
Responsibilities
- Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.
- Effectively communicates project targets and goals to all relevant stakeholders promptly and clearly.
- Coordinates the resolution of complex issues and questions with Engineering.
- Tracks project milestones and deliverables to ensure successful and timely
- delivery of projects based on agreed-upon contract terms.
- Manages all contract requirements to completion.
- Efficiently manage the customer and internal resources to meet all established
- milestones, ensuring targeted completion dates are achieved using internal
- project management tools.
- Serves as the point of contact for customers and systematically tracks and addresses
- all customer questions and requests.
- Uses the implementation playbook to guide the process for implementing and
- integrating with additional customers.
- Trains clients on EchoTwin AI's software.
- Proactively engage customers through regular touchpoints to deliver insights
- around customer engagement.
- Establish, implement, and maintain an effective Project Plan to ensure all
- deliverables are met, and the Project is on schedule.
- Provides the department with leadership to support critical initiatives.
- Support Quality Organization in Implementing methods to inspect, test, and evaluate
- products, ensuring that products adhere to quality standards.
Qualifications
- A bachelor s degree, PMP, and/or related project management certifications are preferred.
- 5+ years of experience in customer-facing project management with customer--
- relationship responsibilities.
- Proven leadership/team management skills with the ability to optimize team
- performance and development (Growth Mindset approach).
- Excellent analytical and problem-solving skills.
- Hands-on approach in taking charge of issues and seeing them through to
- resolution.
- Ability to operate under deadlines while still meeting standards.
- Excellent verbal and written communication.
Benefits
and Perks
There are endless learning and development opportunities from a highly diverse and talented peer group, including expert
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